Shipping & Returns

Last updated: 29 October 2026

Delivery

We send orders to the United Kingdom and Hong Kong, usually within 24 hours on working days. If you live somewhere else and would like our oils, please say hello: we are adding countries slowly, with care.

United Kingdom, with Royal Mail:

• Standard delivery (2nd Class)
• Faster delivery (1st Class)
• Free UK delivery on qualifying orders

Hong Kong, with Royal Mail International:

• Tracked and signed: the safest choice
• Standard: simple and reliable
• Economy: the lowest cost, but slower

Delivery costs are worked out at checkout from the weight of your order and your address, before you pay.

Customs and import duties

For orders outside the UK, any customs or import charges are set by your local authorities and paid by you. Please check with your local customs office before ordering. If a parcel comes back to us because these charges were not paid, we will refund your order minus the delivery and return costs.

Now and then a product cannot be sent abroad because of local rules. If that happens, we will tell you straight away and find a solution with you.

Changing or cancelling an order

If you need to change or cancel an order, email us as soon as you can at hello@symbiosisliving.uk. We can no longer change an order once it has been sent, but you can still return it, as below.

Returns

You can return unopened items within 20 days of receiving them. This is longer than the 14 days the law gives you; the full terms are in our Terms & Conditions of Sale.

• Items must be unused, unopened, with their seal intact, and in their original packaging.
• For health and hygiene reasons, opened essential oils and blends cannot be returned unless they are faulty.

How to return an item

1. Email us at hello@symbiosisliving.uk with your order number. We will reply with a return number.
2. Pack the items securely in their original packaging.
3. Send them to: Symbiosis Living, 29A, 3rd Floor, 23 Wharf Street, London SE8 3GG, United Kingdom.

We suggest a tracked service, as we cannot be responsible for returns lost on the way to us. You pay the return postage, unless the item is faulty or we sent the wrong thing.

Refunds

• We refund to the card or account you paid with, within 14 days of receiving your return.
• If you return everything within 14 days of delivery, we also refund the standard delivery cost you paid.
• We will email you when your refund is on its way.

Faulty or wrong items

If something arrives damaged or is not what you ordered, please email us with a photo. We will put it right, and we pay any return costs.